Frequently Asked Questions
Everything you need to know about our performance running gear and mission.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Does Janji offer international shipping?
Yes, we ship our performance apparel to runners worldwide. Shipping costs and delivery times vary based on your location and are calculated at checkout.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Returns are easy through our online portal.
How do I care for my technical running gear?
To extend the life of your gear, we recommend machine washing cold with like colors and hanging to dry. Avoid fabric softeners which can clog technical fibers.
How does my purchase support clean water projects?
We donate 2% of all proceeds to support clean water organizations around the globe, helping provide sustainable water solutions to the places that inspire our collections.
Are your products sustainably made?
We prioritize the use of recycled materials and bluesign® certified fabrics whenever possible to minimize our environmental footprint while maintaining high performance.