Returns & Exchanges

At Janji, we want you to be fully equipped for your journey, which is why we offer a 30-day window for returns and exchanges on all gear in original condition. Whether the fit wasn't right or you've changed your mind, we're here to help you find the perfect kit for your next run.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the request process to ensure your gear returns to us safely.

• 3.
  Package Your Gear

  Place the items in their original packaging or a secure mailer, ensuring all tags are attached and the gear is unworn.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; you will receive a notification and your refund or exchange confirmation once our warehouse processes the return.